Templates

Create reusable email templates with dynamic placeholders for orders, customers, and store details.

Written By ScaleFlows Team

Last updated 22 days ago

💡 Tip: Streamline common responses with message templates.

Step 1. Go to Settings → Templates.

Step 2. Click Create Template.

Step 3. Give it a name.

Step 4. Write the subject line and body.

Step 5. Use placeholders from the list for dynamic content.

Step 6. Click Create.

✅ Success: The template is now available in the message composer.

Placeholder	Description
Order Number	The unique ID for the purchase.
Order Total	The final amount paid.
Order Items	The list of products bought.
Order Date	When the purchase was made.

Placeholder	Description
Customer First Name	The buyer's first name.
Customer Full Name	The buyer's first and last name.
Customer Email	The email address used for the order.
Customer Address	The street address provided by the buyer.
Customer Postal Code	The zip or postal code.
Customer Country	The country from the address.
Customer City	The city from the address.

Placeholder	Description
Tracking Number	The carrier's code to track the package.
Tracking URL	A clickable link straight to the package's tracking page.

Placeholder	Description
Store Name	The name of your business.
Store Email	Your support or contact email address.
Customer Service Name	The name of the agent or team sending the message.