Quick Reference

A quick map of where everything lives in the ScaleFlows sidebar.

Written By ScaleFlows Team

Last updated 22 days ago

A quick map of where everything lives in the ScaleFlows sidebar.

Sidebar Item	Description
Inbox	View and manage all customer conversations
AI Agent	Configure AI persona, knowledge, and settings
AI Agent → Products	Manage product catalog for AI
AI Agent → Policies	Set business rules the AI must follow
AI Agent → Escalations	Define when AI asks for human help
Email Flows	Set up automated email sequences
Analytics	View performance metrics
Contacts	Customer directory
Settings → Account	Your profile and security
Settings → Subscription	Subscription and payment
Settings → Stores	Store connections and email setup
Settings → Templates	Saved reply templates
Settings → Tags	Conversation tags
Settings → Blocklist	Blocked senders
Settings → Team	Team members and invitations