Analytics

Track your AI's performance, financial impact, and customer trends from one dashboard.

Written By ScaleFlows Team

Last updated 22 days ago

💡 Tip: Use this to view what is costing or saving you, and where your support time is going.

Step 1. From the sidebar, go to Analytics.

Step 2. Use this data to fine-tune your AI policies and spot trends.

💡 Tip: Check your analytics weekly. A high escalation rate usually means a policy or rule needs adjusting, not that the AI isn't working.

Data	Description
Email volume	Total emails received and sent.
Auto-send rate	Percentage of replies sent automatically (no human needed).
Commitments	Refunds, replacements, and discounts the AI committed to.
Financial impact	Dollar value of commitments and estimated savings.
Time saved	Hours of manual work avoided.
Escalation rate	How often the AI needed human help.
Intent breakdown	What customers are writing about (refunds, tracking, product questions, etc.)